Returns & Exchanges Policy

• Customers who wish to return or exchange a product must request a return authorization within 7 days of receiving their purchase.
• Returns and exchanges will only be accepted for products that are undamaged, have not been burnt, have not been cracked, have not been scratched, have not been disassembled, have not been submerged in water, have not been broken, are in working condition, and with all original packaging and accessories.
• If the returned or exchanged product is burnt, damaged, broken, or disassembled by theuser no refund will be initiated
• The customer will be responsible for the shipping cost of returning or exchanging the item.
• Returned and exchanged items will be inspected upon receipt and must meet the conditions outlined in this policy in order to be eligible for a refund or exchange.
• Returned and exchanged items must be shipped with a traceable method
• Refunds will be issued within 14 business days of receiving the returned item, in the form of the original payment method. Provided the goods are received in their original condition
• Customers must provide proof of purchase when requesting a return or exchange.
• If an exchange is requested, the customer will be responsible for any price difference and shipping cost for the exchanged item.
• An exchange is guaranteed if the delivered product does not fit in the users car, the goods are damaged from the company end, or goods are damaged in transit.
• For any complaints or queries, kindly contact customercare@dhcindia.com

1. Shipping Methods and Carriers

At DHC Autosolutions we are committed to providing you with a seamless shopping experience.We offer various shipping methods to meet your delivery needs. We work with trusted carriers to ensure your orders reach you safely and on time.

Our standard shipping options include:

• Standard Shipping: [3 to 7 business days]

Please note that shipping times may vary based on your location, product availability, and other factors.

2. Shipping Costs

We offer free delivery PAN India. International shipping depends on the location and product ordered. If a customer requests a return then the delivery charges will be borne by the customer.

3. Order Processing Time

We strive to process and ship your order as quickly as possible. Most orders are processed within 1 business day from the date of order. However it may take longer.

4. Order Tracking

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for tracking information to become available, as it may take a day or two to update in the carrier's system.

5. International Shipping

For international orders, please be aware that customs duties, taxes, or other fees may be applicable in your country. These fees are not included in the shipping cost and are the responsibility of the recipient. Customs policies and import regulations vary by country, so it's important to check with your local customs office for information on any potential charges.

The shipping charges depend on the product you choose and its volume metric weight. The shipping charges to be borne by the customer. All shipping charges for refund or exchange to be borne by the customer

6. Shipping Address

Please make sure your shipping address is accurate and complete. We are not responsible for any shipping errors or delays caused by incorrect or incomplete addresses. If you need to change your shipping address after placing an order, contact our customer support as soon as possible.

7. Lost or Damaged Shipments

In the rare event that your order is lost or arrives damaged, please contact our customer support team within 3 days of receiving your order. We will work to resolve the issue and provide you with a replacement or a refund.

8. Returns and Refunds

For information about our returns and refund policy, please refer to our Return Policy page.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team. You can reach us at customercare@dhcindia.com

Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy,DHC AUTOSOLUTIONS LLP follows different principles in accordance with worldwide practices for customer privacy and data protection.

• We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
• We’ll use state-of-the-art security measures to protect your information from unauthorised users.

Notice

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the website and when you want to choose your car make and model to check if the product is suitable for your car and when a user is checking out to purchase a product. We use your Personal Information for four primary purposes:

• To make the site easier for you to use by not having to enter information more than once.
• To help you quickly find services or information.
• To help us create content most relevant to you.
• To alert you to product upgrades, special offers, updated information and other new services from DHC AUTOSOLUTIONS LLP

Consent

If you choose not to register or provide personal information, you can still use most of our website, you can check product prices and discover content but will not be able to checkout or check if a product fits your car and you will not be able to access areas that require registration

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding DHC AUTOSOLUTIONS LLP products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from DHC AUTOSOLUTIONS LLP

Access

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the My Profile. There, you can:

• View and edit the personal information you have already given us.
• Sign up for electronic newsletters about our services and products.
• Register. Once you register, you won't need to do it again. You will have to login with your phone number and OTP when you want to login to access your account.

Security

DHC AUTOSOLUTIONS has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilising secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

DHC AUTOSOLUTIONS LLP strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company. Inside the company, data is stored in password-controlled servers with limited access. You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user-name and password, so do not share these with others.

Enforcement

If for some reason you believe we have not adhered to these principles, please notify us by email at customercare@dhcindia.com and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

Electronic Product Registration

When you buy and instal a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

What We Do With The Information You Share

When you join us, you provide us with your contact information, including name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.